Need to cancel an order? We pride ourselves on processing and sending customer orders fast. So once an order is placed, in most cases our fulfilment systems will have your items picked, packed and sent for delivery within minutes. This means you will need to call our customers support team on 03447 11 11 13 if you have placed an order that you wish to cancel. The exception to this is items that are on backorder and not marked as non-cancellable where there may be more time to cancel - in this case please email support@farnell.com.
- Email customer service: support@farnell.com
- Call customer service: 03447 11 11 13, 8:00 - 17:00, Monday - Friday
Viewing & Changing Orders
You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems.
Related Links
- Email customer support: support@farnell.com
- Call customer support: 03447 11 11 13, 8:00 - 17:00, Monday - Friday
Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on 03447 11 11 13 or email us at support@farnell.com.
Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed, if urgent please call our customer support team on 03447 11 11 13
There are many reasons why items may be missing from your order. Please see your Order Status & Tracking to see the status of missing items. If you still have questions please contact customer support 03447 11 11 13.
Order Management
Product Information & Support
How can we help you?
Customer Service:
8:00 - 17:00, Monday - Friday
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Product Technical Support:
8:00 - 17:00, Monday - Friday
Available to account-holding customers only. Don't have an account? Please contact our sales team 03447 11 11 11.